Faster referral conversion
Reduced time from referral receipt to booked appointment
Automated fax ingestion and patient record creation
Eliminated manual intake bottleneck
Increased patient access to genetic services
More patients reached and scheduled
Scalable outreach
Across a national, virtual-first care model
Genome Medical operates as a national virtual care practice focused on genetic counseling — a specialty where timely access is critical. Patients are often referred by external providers, and every delay between referral and scheduled appointment increases the risk of patient drop-off.
The referral intake process was heavily manual: faxes arrived in bulk, patient records needed to be created or matched, and outreach had to be conducted across a geographically dispersed patient base. With referral volumes growing, the operations team faced a bottleneck — not in clinical capacity, but in the ability to convert inbound referrals into booked genetic counseling sessions quickly and efficiently.
Genome Medical partnered with Parakeet Health to deploy voice AI agents focused on referral scheduling and outbound patient outreach. Parakeet's platform automated the referral-to-appointment workflow: ingesting and categorizing inbound referral faxes, creating or matching patient records, and conducting outreach to schedule appointments — all without manual intervention.
The AI agents operated across voice and SMS, reaching patients on their preferred channels and resolving scheduling in a single interaction. Because Genome Medical's model is entirely virtual, Parakeet's platform was configured to support national scheduling rules, provider availability, and specialty-specific intake requirements.
When your AI partner is paid for performance, results follow. Parakeet Health's pay-for-performance model means you only pay for booked appointments, resolved interactions, and call center time saved. No software seats. No vanity metrics. Book a demo to see how our healthcare-native platform can deliver measurable ROI for your organization.