FAQs
Clarifying Your Doubts.
General Overview
General Overview
General Overview
What is Parakeet Health?
Parakeet Health is a healthcare-native conversational AI platform that automates patient access workflows.
It handles patient interactions across voice, SMS, fax, and email — scheduling appointments, answering questions, managing referrals, and running outreach campaigns — without requiring staff intervention.
The platform converts patient demand into booked appointments while reducing call center workload and administrative overhead.
What is Parakeet Health?
Parakeet Health is a healthcare-native conversational AI platform that automates patient access workflows.
It handles patient interactions across voice, SMS, fax, and email — scheduling appointments, answering questions, managing referrals, and running outreach campaigns — without requiring staff intervention.
The platform converts patient demand into booked appointments while reducing call center workload and administrative overhead.
What is Parakeet Health?
Parakeet Health is a healthcare-native conversational AI platform that automates patient access workflows.
It handles patient interactions across voice, SMS, fax, and email — scheduling appointments, answering questions, managing referrals, and running outreach campaigns — without requiring staff intervention.
The platform converts patient demand into booked appointments while reducing call center workload and administrative overhead.
What is Parakeet Health?
Parakeet Health is a healthcare-native conversational AI platform that automates patient access workflows.
It handles patient interactions across voice, SMS, fax, and email — scheduling appointments, answering questions, managing referrals, and running outreach campaigns — without requiring staff intervention.
The platform converts patient demand into booked appointments while reducing call center workload and administrative overhead.
How is Parakeet different from a chatbot or virtual receptionist?
Most healthcare automation tools perform tasks.
Parakeet completes workflows.
Typical tools:
Chatbots answer questions
IVR routes calls
Scheduling tools book appointments
Parakeet resolves the entire patient request end-to-end — including intake, insurance questions, scheduling, rescheduling, cancellations, and follow-up — across communication channels.
How is Parakeet different from a chatbot or virtual receptionist?
Most healthcare automation tools perform tasks.
Parakeet completes workflows.
Typical tools:
Chatbots answer questions
IVR routes calls
Scheduling tools book appointments
Parakeet resolves the entire patient request end-to-end — including intake, insurance questions, scheduling, rescheduling, cancellations, and follow-up — across communication channels.
How is Parakeet different from a chatbot or virtual receptionist?
Most healthcare automation tools perform tasks.
Parakeet completes workflows.
Typical tools:
Chatbots answer questions
IVR routes calls
Scheduling tools book appointments
Parakeet resolves the entire patient request end-to-end — including intake, insurance questions, scheduling, rescheduling, cancellations, and follow-up — across communication channels.
How is Parakeet different from a chatbot or virtual receptionist?
Most healthcare automation tools perform tasks.
Parakeet completes workflows.
Typical tools:
Chatbots answer questions
IVR routes calls
Scheduling tools book appointments
Parakeet resolves the entire patient request end-to-end — including intake, insurance questions, scheduling, rescheduling, cancellations, and follow-up — across communication channels.
What problems does Parakeet Health solve?
Healthcare organizations commonly experience:
Missed calls
Long hold times
Staffing shortages
Unfilled appointment slots
Poor recall and reactivation
Referral leakage
Parakeet fixes access — the operational bottleneck between patient demand and provider capacity.
What problems does Parakeet Health solve?
Healthcare organizations commonly experience:
Missed calls
Long hold times
Staffing shortages
Unfilled appointment slots
Poor recall and reactivation
Referral leakage
Parakeet fixes access — the operational bottleneck between patient demand and provider capacity.
What problems does Parakeet Health solve?
Healthcare organizations commonly experience:
Missed calls
Long hold times
Staffing shortages
Unfilled appointment slots
Poor recall and reactivation
Referral leakage
Parakeet fixes access — the operational bottleneck between patient demand and provider capacity.
What problems does Parakeet Health solve?
Healthcare organizations commonly experience:
Missed calls
Long hold times
Staffing shortages
Unfilled appointment slots
Poor recall and reactivation
Referral leakage
Parakeet fixes access — the operational bottleneck between patient demand and provider capacity.
Patient Communication & Workflows
Patient Communication & Workflows
Patient Communication & Workflows
Can it answer insurance and preparation questions?
Yes. The AI is trained on your practice’s knowledge base and can answer:
Accepted insurance plans
Visit preparation instructions
Office policies
Provider availability
Location and hours
Can it answer insurance and preparation questions?
Yes. The AI is trained on your practice’s knowledge base and can answer:
Accepted insurance plans
Visit preparation instructions
Office policies
Provider availability
Location and hours
Can it answer insurance and preparation questions?
Yes. The AI is trained on your practice’s knowledge base and can answer:
Accepted insurance plans
Visit preparation instructions
Office policies
Provider availability
Location and hours
Can it answer insurance and preparation questions?
Yes. The AI is trained on your practice’s knowledge base and can answer:
Accepted insurance plans
Visit preparation instructions
Office policies
Provider availability
Location and hours
What patient interactions can the AI handle?
Parakeet Health automates high-value patient access workflows including:
Appointment scheduling
Rescheduling and cancellations
No-show recovery
Waitlist backfill
Insurance & prep FAQs
Referral intake and scheduling
Recall and reactivation outreach
Care gap closure
New patient intake
Verification of benefits (VOB)
What patient interactions can the AI handle?
Parakeet Health automates high-value patient access workflows including:
Appointment scheduling
Rescheduling and cancellations
No-show recovery
Waitlist backfill
Insurance & prep FAQs
Referral intake and scheduling
Recall and reactivation outreach
Care gap closure
New patient intake
Verification of benefits (VOB)
What patient interactions can the AI handle?
Parakeet Health automates high-value patient access workflows including:
Appointment scheduling
Rescheduling and cancellations
No-show recovery
Waitlist backfill
Insurance & prep FAQs
Referral intake and scheduling
Recall and reactivation outreach
Care gap closure
New patient intake
Verification of benefits (VOB)
What patient interactions can the AI handle?
Parakeet Health automates high-value patient access workflows including:
Appointment scheduling
Rescheduling and cancellations
No-show recovery
Waitlist backfill
Insurance & prep FAQs
Referral intake and scheduling
Recall and reactivation outreach
Care gap closure
New patient intake
Verification of benefits (VOB)
Does the AI work 24/7?
Yes. The AI is always available — nights, weekends, and holidays — ensuring every patient interaction is handled immediately.
This significantly reduces missed calls and improves patient experience.
Does the AI work 24/7?
Yes. The AI is always available — nights, weekends, and holidays — ensuring every patient interaction is handled immediately.
This significantly reduces missed calls and improves patient experience.
Does the AI work 24/7?
Yes. The AI is always available — nights, weekends, and holidays — ensuring every patient interaction is handled immediately.
This significantly reduces missed calls and improves patient experience.
Does the AI work 24/7?
Yes. The AI is always available — nights, weekends, and holidays — ensuring every patient interaction is handled immediately.
This significantly reduces missed calls and improves patient experience.
Can the AI call patients outbound?
Yes. Parakeet runs automated outreach campaigns such as:
Recall campaigns
Preventive care outreach
Referral conversion
No-show recovery
Lapsed patient reactivation
Unlike robocalls, conversations are dynamic and personalized.
Can the AI call patients outbound?
Yes. Parakeet runs automated outreach campaigns such as:
Recall campaigns
Preventive care outreach
Referral conversion
No-show recovery
Lapsed patient reactivation
Unlike robocalls, conversations are dynamic and personalized.
Can the AI call patients outbound?
Yes. Parakeet runs automated outreach campaigns such as:
Recall campaigns
Preventive care outreach
Referral conversion
No-show recovery
Lapsed patient reactivation
Unlike robocalls, conversations are dynamic and personalized.
Can the AI call patients outbound?
Yes. Parakeet runs automated outreach campaigns such as:
Recall campaigns
Preventive care outreach
Referral conversion
No-show recovery
Lapsed patient reactivation
Unlike robocalls, conversations are dynamic and personalized.
Technology & Integration
Technology & Integration
Technology & Integration
Does Parakeet integrate with our EHR or practice management system?
Yes. Parakeet integrates directly with healthcare systems to read and write scheduling data, ensuring real-time accuracy and preventing double booking.
Does Parakeet integrate with our EHR or practice management system?
Yes. Parakeet integrates directly with healthcare systems to read and write scheduling data, ensuring real-time accuracy and preventing double booking.
Does Parakeet integrate with our EHR or practice management system?
Yes. Parakeet integrates directly with healthcare systems to read and write scheduling data, ensuring real-time accuracy and preventing double booking.
Does Parakeet integrate with our EHR or practice management system?
Yes. Parakeet integrates directly with healthcare systems to read and write scheduling data, ensuring real-time accuracy and preventing double booking.
How long does implementation take?
Most organizations go live in 4–6 weeks.
Configuration is customized to your scheduling rules, providers, visit types, and business logic.
How long does implementation take?
Most organizations go live in 4–6 weeks.
Configuration is customized to your scheduling rules, providers, visit types, and business logic.
How long does implementation take?
Most organizations go live in 4–6 weeks.
Configuration is customized to your scheduling rules, providers, visit types, and business logic.
How long does implementation take?
Most organizations go live in 4–6 weeks.
Configuration is customized to your scheduling rules, providers, visit types, and business logic.
Patient Communication & Workflows
Patient Communication & Workflows
Patient Communication & Workflows
Is Parakeet Health HIPAA compliant?
Yes. Parakeet Health is built for healthcare and designed to operate securely within regulated environments.
Patient conversations and data are protected according to healthcare privacy standards.
Is Parakeet Health HIPAA compliant?
Yes. Parakeet Health is built for healthcare and designed to operate securely within regulated environments.
Patient conversations and data are protected according to healthcare privacy standards.
Is Parakeet Health HIPAA compliant?
Yes. Parakeet Health is built for healthcare and designed to operate securely within regulated environments.
Patient conversations and data are protected according to healthcare privacy standards.
Is Parakeet Health HIPAA compliant?
Yes. Parakeet Health is built for healthcare and designed to operate securely within regulated environments.
Patient conversations and data are protected according to healthcare privacy standards.
What happens if a patient has an urgent or sensitive issue?
The AI automatically detects urgent language and escalates to a human or designated number based on predefined protocols.
Healthcare organizations configure their own safety guardrails.
What happens if a patient has an urgent or sensitive issue?
The AI automatically detects urgent language and escalates to a human or designated number based on predefined protocols.
Healthcare organizations configure their own safety guardrails.
What happens if a patient has an urgent or sensitive issue?
The AI automatically detects urgent language and escalates to a human or designated number based on predefined protocols.
Healthcare organizations configure their own safety guardrails.
What happens if a patient has an urgent or sensitive issue?
The AI automatically detects urgent language and escalates to a human or designated number based on predefined protocols.
Healthcare organizations configure their own safety guardrails.
Can we control what the AI says?
Yes. Every deployment is customized to your practice’s policies, workflows, and tone.
You maintain control over scripting, routing rules, and escalation behavior.
Can we control what the AI says?
Yes. Every deployment is customized to your practice’s policies, workflows, and tone.
You maintain control over scripting, routing rules, and escalation behavior.
Can we control what the AI says?
Yes. Every deployment is customized to your practice’s policies, workflows, and tone.
You maintain control over scripting, routing rules, and escalation behavior.
Can we control what the AI says?
Yes. Every deployment is customized to your practice’s policies, workflows, and tone.
You maintain control over scripting, routing rules, and escalation behavior.
Business Impact
Business Impact
Business Impact
What results do healthcare organizations typically see?
Organizations commonly experience:
More calls answered
Fewer missed appointments
Higher appointment conversion
Reduced call center costs
Increased provider utilization
Improved patient satisfaction
What results do healthcare organizations typically see?
Organizations commonly experience:
More calls answered
Fewer missed appointments
Higher appointment conversion
Reduced call center costs
Increased provider utilization
Improved patient satisfaction
What results do healthcare organizations typically see?
Organizations commonly experience:
More calls answered
Fewer missed appointments
Higher appointment conversion
Reduced call center costs
Increased provider utilization
Improved patient satisfaction
What results do healthcare organizations typically see?
Organizations commonly experience:
More calls answered
Fewer missed appointments
Higher appointment conversion
Reduced call center costs
Increased provider utilization
Improved patient satisfaction
Does this replace our call center vendor?
It can either:
Reduce call center volume dramatically, or
Fully automate patient access workflows
Many organizations deploy Parakeet before hiring additional staff.
Does this replace our call center vendor?
It can either:
Reduce call center volume dramatically, or
Fully automate patient access workflows
Many organizations deploy Parakeet before hiring additional staff.
Does this replace our call center vendor?
It can either:
Reduce call center volume dramatically, or
Fully automate patient access workflows
Many organizations deploy Parakeet before hiring additional staff.
Does this replace our call center vendor?
It can either:
Reduce call center volume dramatically, or
Fully automate patient access workflows
Many organizations deploy Parakeet before hiring additional staff.
What makes Parakeet healthcare-native?
The platform is designed specifically for medical workflows, including:
Scheduling rules and visit types
Clinical safety escalation
Referral management
Insurance conversations
Care gap outreach
It is not a generic AI adapted for healthcare — it is purpose-built for it.
What makes Parakeet healthcare-native?
The platform is designed specifically for medical workflows, including:
Scheduling rules and visit types
Clinical safety escalation
Referral management
Insurance conversations
Care gap outreach
It is not a generic AI adapted for healthcare — it is purpose-built for it.
What makes Parakeet healthcare-native?
The platform is designed specifically for medical workflows, including:
Scheduling rules and visit types
Clinical safety escalation
Referral management
Insurance conversations
Care gap outreach
It is not a generic AI adapted for healthcare — it is purpose-built for it.
What makes Parakeet healthcare-native?
The platform is designed specifically for medical workflows, including:
Scheduling rules and visit types
Clinical safety escalation
Referral management
Insurance conversations
Care gap outreach
It is not a generic AI adapted for healthcare — it is purpose-built for it.
Getting Started
Getting Started
Getting Started
How do we get started?
The onboarding process includes:
Discovery and workflow mapping
System integration
Customization and testing
Phased rollout
Optimization
How do we get started?
The onboarding process includes:
Discovery and workflow mapping
System integration
Customization and testing
Phased rollout
Optimization
How do we get started?
The onboarding process includes:
Discovery and workflow mapping
System integration
Customization and testing
Phased rollout
Optimization
How do we get started?
The onboarding process includes:
Discovery and workflow mapping
System integration
Customization and testing
Phased rollout
Optimization
What size organizations use Parakeet Health?
Parakeet works with multi-location practices, specialty groups, and enterprise healthcare organizations seeking to scale patient access without scaling staff.
What size organizations use Parakeet Health?
Parakeet works with multi-location practices, specialty groups, and enterprise healthcare organizations seeking to scale patient access without scaling staff.
What size organizations use Parakeet Health?
Parakeet works with multi-location practices, specialty groups, and enterprise healthcare organizations seeking to scale patient access without scaling staff.
What size organizations use Parakeet Health?
Parakeet works with multi-location practices, specialty groups, and enterprise healthcare organizations seeking to scale patient access without scaling staff.
How do we schedule a demo?
Contact our team to see how conversational AI can automate your patient access workflows and increase appointment volume.
How do we schedule a demo?
Contact our team to see how conversational AI can automate your patient access workflows and increase appointment volume.
How do we schedule a demo?
Contact our team to see how conversational AI can automate your patient access workflows and increase appointment volume.
How do we schedule a demo?
Contact our team to see how conversational AI can automate your patient access workflows and increase appointment volume.