Problem Section
Referrals often fail to convert into visits.
Patients delay scheduling or never follow up.
Why It Happens
Referral workflows require multiple steps:
Intake
Contact
Scheduling
Follow-up
Each delay reduces conversion probability.
Traditional Fixes
Manual outreach
Fax tracking
Staff follow-ups
These create backlog and leakage.
Automation Approach
Automation processes referrals immediately:
Fax intake, ingestion, and categorization
Record creation in the EHR
Patient outreach
Scheduling conversation
Follow-up reminders
Operational Imapct
Referral coordinators oversee workflows instead of chasing patients.
Business Impact
Increased specialty utilization
Faster time-to-visit
Reduced revenue leakage
FAQs