The Results
Within 4 weeks of go-live, the pilot delivered:
38% more filled appointments
vs. Phreesia
6x higher conversion rate
Per outreach vs. Brevium
>$1M in projected savings
From the pilot program alone
480 filled appointments
In the first month (vs. 348 from the incumbent)
The Challenge
As one of the largest dermatology groups in the country, Schweiger Dermatology Group manages massive patient volume across 170+ locations. Their legacy outreach tools — including Phreesia and Brevium — were generating activity but not consistently converting demand into booked appointments.
Missed recall opportunities, unrebooked no-shows, and unfilled cancellations were creating revenue leakage at scale. The team needed a solution that could operate across the full organization, match their complex scheduling rules, and deliver measurable financial outcomes — not just more messages sent.
The Solution
Schweiger partnered with Parakeet Health to deploy autonomous AI agents across outbound patient access workflows. Parakeet's healthcare-native platform integrated directly with their EHR and scheduling systems, enabling practice-level customization across their multi-state footprint.
Rather than replacing staff, the AI agents worked alongside the existing team — handling recall campaigns, rebooking no-shows, and backfilling cancellations through voice and SMS. Every interaction was tied to a resolved outcome: a booked appointment, a recovered slot, or a completed patient journey.
Parakeet's pay-for-performance model ensured Schweiger only paid for results, not activity.