The Results
24/7 availability
No more missed after-hours calls or lost patients
Busier schedules
Increased appointment volume through always-on booking
Reduced front-desk burden
Staff freed to focus on in-office patient experience
High patient satisfaction
Patients value the convenience of calling anytime
The Challenge
Pacific Coast Dermatology & Wellness Center is a boutique practice offering both medical dermatology and cosmetic services. For a practice of this size, every missed call and unfilled slot has an outsized impact on revenue and provider utilization.
The front desk team was stretched thin — juggling inbound calls, appointment scheduling, patient questions, and administrative tasks during business hours. After hours, calls went unanswered entirely. Patients who couldn't get through would either try again later, book elsewhere, or simply drop off. The practice needed a way to extend its availability without adding headcount, while maintaining the personal, high-quality experience their patients expected.
The Solution
Pacific Coast Dermatology deployed Parakeet Health's conversational AI agents to handle inbound patient interactions 24/7/365. The AI agent was integrated directly with the practice's EHR and scheduling system, enabling it to book, reschedule, and cancel appointments in real time — and answer common patient questions about insurance, prep, locations, hours, and policies.
The agent was customized to reflect the practice's voice, scheduling rules, and provider preferences. For the patient, the experience felt seamless — a natural conversation that resolved their need in a single interaction, whether they called at 2 PM or 2 AM.