The Results
Launched in weeks
Not months — with minimal staff disruption.
Practice-level customization
Reflecting VBC workflows and senior patient needs.
Reduced administrative burden
On front-desk staff across multiple locations.
Improved outreach consistency
For recall, wellness visits, and care gap closure.
The Challenge
Aegis Medical Group serves a senior and value-based care population across 25+ locations in Central Florida, Delivering both primary and specialty care. For this patient demographic, access isn't just a convenience — it directly impacts health outcomes, care gap closure, and reimbursement.
Their existing outreach and scheduling workflows were largely manual, placing a heavy burden on front-desk and operations staff. With a growing patient panel and limited administrative capacity, Aegis needed a way to scale patient communications without sacrificing the personal, high-touch experience their population requires.
The Solution
Aegis partnered with Parakeet Health to deploy conversational AI agents across their patient access workflows.What set the engagement apart was the depth of collaboration — Parakeet worked directly with the Aegis operations team to co-design an AI agent tailored to their patient needs, practice-specific business rules, and care model.
The platform launched at the first clinic in a matter of weeks, integrating with their existing EHR and scheduling infrastructure. The AI agents handled outbound recall, appointment scheduling, and patient inquiries — all customized at the practice level to reflect the language, protocols, and sensitivity required for a senior- focused population.