Turn Your Call Center Into a Revenue Source

Your call center can be more than just a support function. It can be a key driver of patient growth and revenue. Cancellations, no-shows, and unprocessed referrals cost practices millions every year.

With the right strategies and tools, your call center can turn these missed opportunities into new revenue by adding visits, securing referrals, and proactively advancing Quality initiatives.

Generate revenue

With Medicare’s 2.83% fee schedule reduction in 2025, practices need to focus on strategies that offset losses and capture new growth opportunities. Automating referral outreach and value-based care (VBC) activities, like preventative care and Chronic Care Management, can help practices generate new revenue without overburdening staff.

• Maximize VBC Incentives: Use AI call center agents to automate tasks like gap closure campaigns, annual wellness visit scheduling, chronic condition management, and post-discharge follow-ups, to earn higher incentive payments and improve overall reimbursement rates.

• Protect Referral Revenue: Referrals are a primary source of new patients, especially for specialty practices. Automating follow-ups ensures consistent and timely contact with referred patients, preventing delayed care or losing patients to your colleagues across town.

Stop revenue leakage

Same day or late cancellations at doctors’ offices often exceed 10%, creating costly gaps in provider schedules and reducing practice revenue. These missed opportunities affect your bottom line, but they also disrupt patient care and can negatively affect quality metrics.

An AI call center agent can help recover lost revenue:

• Automatic Appointment Backfilling: Instantly reach out to waitlisted patients when cancellations occur, ensuring schedules stay full and providers’ time is utilized efficiently.

• Reduce No-Show Rates: Use automated reminders and confirmations to keep patients engaged and informed, reducing the chances of last-minute no-shows and changes.

• Reschedule with Ease: Streamline the process for missed appointments by automating rescheduling efforts, limiting disruptions to both provider workflows and patient care.

Boost operational efficiency

Call center resources are often stretched thin, which can delay critical outreach activities. Without automation, many of the activities mentioned above end up being handled when staff finally have time – like Thursday afternoon instead of Monday morning, when the outreach would have had the greatest impact.

• Ensure Timely Outreach: Automated calls make sure that post-discharge follow-ups and appointment reminders happen when they need to happen, not just when staff have time.

• Relieve Overburdened Systems: Hospital systems and Emergency Departments are overwhelmed. EDs do their best to admit and treat the most acute cases, but non-urgent patients can strain resources. Automating post-discharge follow-ups directs non-critical patients to the right care setting and treatment, reducing unnecessary readmissions and freeing up ED capacity.

• Focus on High-Value Tasks: Automation removes repetitive tasks from staff workflows, allowing teams to prioritize patient-centered interactions and more complex needs.

Your call center doesn’t have to be a cost center. With AI call center agents, you can turn missed opportunities into measurable growth. From boosting patient visits to streamlining operations, automation allows your team to focus on meaningful, patient-centered interactions while driving revenue.